Frequently Asked Questions

Frequently Asked Questions

Below we aim to answer any frequently asked questions that we foresee you might have. If you cannot find the information you require please do no hesitate in contacting us with your query.

How long do 'First Aid Units of Competency' last

As outlined by Work Safe Australia, CPR units of competency should be updated annually and other first aid units should be refreshed every 3 years. Details can be found here: First Aid in the Workplace (Page 13). If you currently hold your CPR or First Aid Units of Competency please visit our refresher courses to find out more information here: Refresher Courses.

What First Aid Course should I attend

Work Safe Australia has developed a First Aid in the Workplace Code of Practice to provide practical guidance for persons conducting a business or undertaking on what training should be completed. This includes workplaces that are outdoors, mobile or remote. To download a copy of the code of practice go here.

In summary First Aiders should attend training through a Registered Training Organisation (RTO), to obtain relevant nationally recognised statements of attainment.

Provide First Aid provides competencies required to recognise and respond to common life-threatening injuries or illnesses, including life-support using cardiopulmonary resuscitation (CPR), and to manage the casualty and incident until the arrival of medical or other assistance. In low risk workplaces, first aiders are sufficiently trained if they can perform CPR and treat minor illnesses and injuries.

Provide Advanced First Aid – provides additional competencies required to apply advanced first aid procedures. This type of training is suitable for some high risk workplaces.

Provide First Aid in Remote Situations – provides the competencies required to administer first aid in a remote and/or isolated situation, including preparing for aero-medical evacuation. This type of training is suitable for high risk workplaces that are likely to have a major delay in accessing emergency services.

What Constitutes a Wilderness First Aid Course

In March 2013 a Nationally Recognised Skill Set SISSS00108 ‘Wilderness First Aid’ was released that outlines the 5 units of competency that determine this skill set. Therefor a Wilderness First Aid Course should include all of these units of competency. The skill set can be download here.

What to bring on a course

Survive First Aid Courses contain a lot of practical scenario’s and demonstrations which will be conducted outside. During these scenario’s you will be required to be a patient and therefor be asked to lay on the ground and have stage makeup applied for effective wounds etc. Please therefor wear comfortable appropriate clothing for all weather possibilities which will get dirty. In addition we will be asking you to improvise first aid resources such as splints, and ask you to ensure your patient is comfortable so please also bring a day pack with a sleeping matt, sleeping bag and/or emergency blanket, shelter (tent/tarp), spare old clothing, walking poles, duct tape etc etc

Student Handbook and Support

Survive First Aid has a detailed Student Handbook that helps to outline, general information when attending a course, preparing for your training, fees, charges and refunds, as well as detailing relevant forms. A copy can be found here: Student Information Handbook. In addition Survive First Aid ‘Student Support Policy’ and ‘Services Referral List’ can been found here: Student Support Services Policy & Procedure & Student Support Services Referral List.

Employer Handbook

Survive First Aid has a detailed Employer Handbook that helps to outline, general information regarding attending a course, preparing for training, fees, charges and refunds, as well as detailing relevant forms. A copy can be found here: Employer Information Handbook.

Refund Policy

If you would like to apply for a refund or would like to know more about our policy please download our ‘Refunds Policy and Procedure’, including a refund application form here….Policy & Procedure – Refunds.

Complaints Policy

If you have a complaint regarding a course or staff member or wish to appeal a assessment decision please download our ‘Complaints Policy and Procedure’, including a complaints form here: Policy and Procedure Complaints and Appeals & Complaints and Appeals Form.

Training & Assessment Policy

Survive First Aid is committed to providing a enjoyable learning environment, that takes into account adult learning principles. Please download our ‘Training and Assessment Policy’ for more information here: Policy – Assessment.

Change of Details Policy

If you have changed your personal details since enrolment with Survive First Aid please update us so we can keep you records up to date. Please find a ‘Change of Details Policy’ and form here: Change of Details Form.

Withdrawal from a course

If you would like to withdrawal from a upcoming courses please download the ‘Withdrawl Form’ here: Withdrawal Form.

Cancelation Info

If Survive First Aid cancels a courses the all participants are entitled to a full refund. A refund application can be found here: Policy & Procedure – Refunds.

Privacy Statement

Survive First Aid is committed to protecting all participants personal information. Details can be found here: Privacy Statement.

RPL Process

Survive First Aid is committed to acknowledging Recognition of Prior Learning. As such we have a detailed RPL kit for this students that wish to apply for RPL. If you would like to apply for RPL please contact our ‘Student Support Manager’ to discuss the process support@survivefirstaid.com.au .

Credit Transfer

Survive First Aid is committed to acknowledging units of competency issued by another RTO. In the event a student would like to apply to credit transfer a unit(s) of competency already achieved with another RTO please contact our ‘Student Support Manager’ to discuss the process support@survivefirstaid.com.au.

Lost your Statement of Attainment

If you have lost your ‘Statement of Attainment’ detailing your units of competency that you achieved on a course, you can contact the ‘Student Support Manager’ at support@survivefirstaid.com.au for a replacement. An admin fee of $50 will be charged for a replacement.