Frequently asked questions
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Policies, Forms & Information
Student Handbook and Support
Survive First Aid has a detailed Student Handbook that helps to outline, general information when attending a course, preparing for your training, fees, charges and refunds, as well as detailing relevant forms. A copy can be found here: Student Information Handbook.In addition Survive First Aid 'Student Support Policy' and 'Services Referral List' can been found here: Student Support Services Policy Procedure & Student Support Services Referral List.
If you have a complaint regarding a course or staff member or wish to appeal a assessment decision please download our 'Complaints Policy and Procedure', including a complaints form here: Policy and Procedure Complaints and Appeals & Complaints and Appeals Form
Training & Assessment Policy
Change of Details Policy
Withdrawal from a course
If you would like to withdrawal from a upcoming courses please download the 'Withdrawl Form' here: Withdrawal Form.
If Survive First Aid cancels a courses the all participants are entitled to a full refund. A refund application can be found here: Policy & Procedure - Refunds.
Survive First Aid is committed to protecting all participants personal information. Details can be found here: Privacy Statement.
Survive First Aid is committed to acknowledging Recognition of Prior Learning. As such we have a detailed RPL kit for this students that wish to apply for RPL. If you would like to apply for RPL please contact our 'Student Support Manager' to discuss the process email@example.com
Survive First Aid is committed to acknowledging units of competency issued by another RTO. In the event a student would like to apply to credit transfer a unit(s) of competency already achieved with another RTO please contact our 'Student Support Manager' to discuss the process firstname.lastname@example.org
Lost your Statement of Attainment
If you have lost your 'Statement of Attainment' detailing your units of competency that you achieved on a course, you can contact the 'Student Support Manager' at email@example.com for a replacement.