Frequently asked questions

關於訂購

可以選擇哪些付款方式呢?


您可選擇:信用卡刷卡、ATM 轉帳、超商繳費三種付款方式。




如何查詢是否有訂購成功呢?


若您欲查詢訂單,請點擊連結 https://pse.is/w78v4 、登入註冊 Email 查詢。




訂單成立後,可以更改付款方式、訂單內容或取消訂單嗎?


若需修改訂單或退款,請將您的姓名、訂單號碼以電子郵件寄至 suntown.chocolatepaste@gmail.com 或致電(02)2587-5252#202,將有專人為您處理。




何時可以收到第一次抹醬商品?


我們預計於 11 月底~12 月初開始出貨,請耐心等待。





關於抹醬

原豆原脂可可抹醬如何保存?


・未開封:常溫 1 個月;冷藏 3 個月 ・開封後:請盡速食用,如未當下吃完請存放於冰箱冷藏。




吃原豆原脂巧克力抹醬會攝取過多咖啡因嗎?


以抹醬每日平均食用量 10g 來說,咖啡因含量僅 3.75 mg,因此可以安心食用唷。




小朋友可以吃嗎?


・3 歲孩童以下不建議食用任何含有咖啡因的食物,3-12 歲孩童則可小量食用。 ・根據文獻資料,3-12 歲咖啡因建議食用允許量為 2.5mg/kg;舉例體重 15kg 孩童來說,每天最多可以食用 37.5mg 咖啡因,若以尚唐坊可可抹醬每日建議食用量 10g 來說,咖啡因含量僅 3.75 mg,因此可以安心食用。




孕婦可以吃原豆原脂可可抹醬嗎?


可以,孕婦基本上沒有忌食,但若為親餵母乳建議暫停,因原豆原脂可可抹醬含有微量咖啡因。




吃素的人可以吃原豆原脂巧克力嗎?


可以,原豆原脂可可抹醬為全素者可食用。




糖尿病患者可以吃原豆原脂可可抹醬嗎?


尚唐坊可可抹醬含糖量較一般市售抹醬減少 50%,每條抹醬含糖量約 25.3g,建議糖尿病患者可先行詢問醫師後,酌量使用。




本產品製造商為?


・尚唐坊股份有限公司 ・工廠登記:65006254 ・食品業者登陸字號:F-124942142-00002-3 ・自有在地可可加工廠:通過 ISO22000 及 HACCP 認證 ・產品責任險:本產品投保南山產物 2,000 萬產品責任險





其他合作

我是媒體記者,若想報導此集資計劃,應該與誰聯繫?


請來信 emily.chu@backer-founder.com,我們將儘速與您聯繫。




我是餐飲品牌單位,有大量採購巧克力原料或深度合作需求,應該與誰聯繫?


請將您的需求及提案寄至 suntown.chocolatepaste@gmail.com,將有專人與您接洽。





Policies, Forms & Information

Student Handbook and Support


Survive First Aid has a detailed Student Handbook that helps to outline, general information when attending a course, preparing for your training, fees, charges and refunds, as well as detailing relevant forms. A copy can be found here: Student Information Handbook.In addition Survive First Aid 'Student Support Policy' and 'Services Referral List' can been found here: Student Support Services Policy Procedure & Student Support Services Referral List.




Employer Handbook


Survive First Aid has a detailed Employer Handbook that helps to outline, general information regarding attending a course, preparing for training, fees, charges and refunds, as well as detailing relevant forms. A copy can be found here: Employer Information Handbook.




Refund Policy


If you would like to apply for a refund or would like to know more about our policy please download our 'Refunds Policy and Procedure', including a refund application form here: Policy & Procedure - Refunds.




Complaints Policy


If you have a complaint regarding a course or staff member or wish to appeal a assessment decision please download our 'Complaints Policy and Procedure', including a complaints form here: Policy and Procedure Complaints and Appeals & Complaints and Appeals Form




Training & Assessment Policy


Survive First Aid is committed to providing a enjoyable learning environment, that takes into account adult learning principles. Please download our 'Training and Assessment Policy' for more information here: Policy - Assessment




Change of Details Policy


If you have changed your personal details since enrolment with Survive First Aid please update us so we can keep you records up to date. Please find a 'Change of Details Policy' and form here: Change of Details Form.




Withdrawal from a course


If you would like to withdrawal from a upcoming courses please download the 'Withdrawl Form' here: Withdrawal Form.




Cancelation Info


If Survive First Aid cancels a courses the all participants are entitled to a full refund. A refund application can be found here: Policy & Procedure - Refunds.




Privacy Statement


Survive First Aid is committed to protecting all participants personal information. Details can be found here: Privacy Statement.




RPL Process


Survive First Aid is committed to acknowledging Recognition of Prior Learning. As such we have a detailed RPL kit for this students that wish to apply for RPL. If you would like to apply for RPL please contact our 'Student Support Manager' to discuss the process support@survivefirstaid.com.au




Credit Transfer


Survive First Aid is committed to acknowledging units of competency issued by another RTO. In the event a student would like to apply to credit transfer a unit(s) of competency already achieved with another RTO please contact our 'Student Support Manager' to discuss the process support@survivefirstaid.com.au




Lost your Statement of Attainment


If you have lost your 'Statement of Attainment' detailing your units of competency that you achieved on a course, you can contact the 'Student Support Manager' at leah@survivefirstaid.com.au for a replacement.





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