Question 1

Refund Policy

Accepted Answer

If you would like to apply for a refund or would like to know more about our policy please download our 'Refunds Policy and Procedure', including a refund application form here: Policy & Procedure - Refunds.

Question 2

Complaints Policy

Accepted Answer

If you have a complaint regarding a course or staff member or wish to appeal a assessment decision please download our 'Complaints Policy and Procedure', including a complaints form here: Policy and Procedure Complaints and Appeals & Complaints and Appeals Form

Question 3

Training & Assessment Policy

Accepted Answer

Survive First Aid is committed to providing a enjoyable learning environment, that takes into account adult learning principles. Please download our 'Training and Assessment Policy' for more information here: Policy - Assessment

Question 4

Change of Details Policy

Accepted Answer

If you have changed your personal details since enrolment with Survive First Aid please update us so we can keep you records up to date. Please find a 'Change of Details Policy' and form here: Change of Details Form.

Question 5

Withdrawal from a course

Accepted Answer

If you would like to withdrawal from a upcoming courses please download the 'Withdrawl Form' here: Withdrawal Form.

Question 6

Cancelation Info

Accepted Answer

If Survive First Aid cancels a courses the all participants are entitled to a full refund. A refund application can be found here: Policy & Procedure - Refunds.

Question 7

Privacy Statement

Accepted Answer

Survive First Aid is committed to protecting all participants personal information. Details can be found here: Privacy Statement.

Question 8

Credit Transfer

Accepted Answer

Survive First Aid is committed to acknowledging units of competency issued by RTO's. In the event a student would like to apply to credit transfer a unit(s) of competency already achieved with another RTO please contact our 'Student Support Manager' to discuss the process support@survivefirstaid.com.au

Question 9

Lost your Statement of Attainment

Accepted Answer

If you have lost your 'Statement of Attainment' detailing your units of competency that you achieved on a course, you can contact the 'Student Support Manager' at leah@survivefirstaid.com.au for a replacement.

Frequently asked questions

How long do 'First Aid Units of Competency' last?

What First Aid Course should I attend?

What Constitutes a Wilderness First Aid Course?

What to bring on a course?

Policies, Forms & Information